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Terms and Conditions Gröndals Camping & Stugor
This agreement applies for renting a pitch for a caravan, motorhome, tent or renting an accommodation. One car per campsite or accommodation is included. Paid parking is available at reception for extra cars. In the event of an event beyond our control, we reserve the right to move you to equivalent accommodation.
Check-in & Check-out
- Check-in for camping after 1 pm. Check-out no later than 12 pm.
- Check-in for accommodation after 3 pm. Check-out no later than 11 am. Please note, in case of prepaid cleaning of the accommodation, check-out no later than 10 am.
Camping Key Europe
We are a member of SCR Swedish Camping. This means that you as a guest need Camping ID or CKE at check-in (does not apply to accommodations)
What is included in the camping price?
The camping price is for a maximum of 6 people (adults and children) and one of the following combinations:
- A caravan with awning/wind protection and a car
- A mobile home with an awning/wind protection
- A tent and a car
For an extra person (adult or child), an extra fee of SEK 50/per person and day is added. Electricity is connected with an EU plug and is included in the daily price.
Age limit
To book/enter into an agreement with us, you and your party need to be at least 23 years old. Please note that this does not apply to families with children. Identification may be required upon arrival. Compliance with the age limit is a requirement for access to the pitch.
Booking fee
A booking fee of 50 SEK per object will be charged for every managed booking.
When will my booking be binding?
The booking will be binding when you receive confirmation/invoice from us in writing, by email or through the booking system on the Internet. Check that the information the booking confirmation corresponds to what you have booked. If there are errors in the confirmation, please inform us as soon as possible. Please note to always follow the payment plan on your invoice.
Charging of electric vehicles
For everyone’s safety, charging electric vehicles from our poles and accommodations are prohibited. We kindly refer to the charging station across the street from us.
24-hour sale or return
You can buy on a 24-hour sale-or-return basis if your arrival is more than 7 days away.
When should I pay?
More than 30 days before arrival- 20% of the total amount is paid 14 days after you receive an invoice from us. The remaining amount must be paid at least 30 days before arrival (see date and amount on the invoice). Once the final balance has been paid, it is not possible to shorten the booking.
30 days or less before arrival- If the booking is made 30 days or less before arrival, the full amount will be paid within 14 days from when we sent a booking confirmation/invoice, unless something else is agreed upon. Once the final payment is made you cannot shorten your booking.30 days or less before arrival- the full amount will be paid within 14 days from when we send a booking confirmation/invoice unless something else is agreed upon. Once the final payment is made you cannot shorten your booking.
Late or non-payment
If you do not make the first part-payment on time we have the right to cancel your booking. If the final payment is late and, despite reminders, you don’t pay the full amount, it will be considered a cancellation on your part and the cancellation rules will apply.
What happens if I want to leave earlier?
If you choose to depart earlier than your booking says, no refund will be made.
What applies if I want to cancel?
Cancellations must be made as soon as you know you will not be able to fulfill the agreement and booking. You can cancel verbally, in writing or by email to us. If you don’t have a cancellation insurance, no refund will be made. For cancellations with insurance please see below.
Cancellation insurance
Cancellations must be made as soon as you know you will not be able to fulfill the agreement and booking. You can cancel verbally, in writing or by email to us. If you don’t have a cancellation insurance, no refund will be made. The cancellation insurance must be requested at the time of booking (250 SEK per accommodation/campsite) and means that you can cancel up to 24 hours before arrival and receive a refund with a deduction of 640 SEK in total (cancellation insurance + administrative fee).
Valid reasons for using the cancellation protection are:
- If there is a serious event beyond your control, such as a major fire or flood in your accommodation, which makes it unreasonable to ask you to stand by your booking,
- Death, illness or accident of a serious nature suffered by you, your spouse(s), partner, family.
- If you are unable to complete your booking due to unemployment or new employment.
- You must be able to provide proof of your incapacity in the form of a certificate from a doctor, government agency or insurance company.
What are my rights?
If we breach the agreement, serious disruptions or the service otherwise deviating from the information we have given or what you could reasonably have expected, you have the right to demand redress, a price reduction or cancellation. A breach of the agreement or other service failing that is due to reasons outside our control does not entitle you to compensation according to this agreement (see the point on limits of the campsite control responsibility below). If a fault arises during your stay, it shall be reported to us immediately so that we have the chance to remedy it. If you do not report a fault, you cannot claim compensation.
What am I responsible for?
During your stay, you are responsible to take good care of the accommodation/ camping pitch and follow the rules and regulations that apply. You are responsible for all damage that occurs to the accommodation/camping site because you or someone in your party has been neglectful. It is not allowed to use the accommodation/camping site for anything else nor let more people stay overnight than what was agreed upon at the time of the booking. You must clean the accommodation in accordance with the instructions. If the accommodation is not cleaned accordingly, cleaning will be made at your expense. Please note that smoking is not allowed in any of our accommodations. Violation of the smoking ban entails decontamination costs for you as a tenant.
Force Majeure
In the event of any emergency or unforeseen event not caused by – and outside of the control of the camping site (for example natural catastrophes, strikes, fires, acts of terrorism, or war), the camping site has the right to cancel any agreement and/or booking without liability to compensate for any cost it causes for the guest(s).
What happens if we do not agree?
Please contact us with any complaints. Be aware that your chances of getting redress may be reduced if you delay in complaining. If we cannot reach an agreement, you can seek help from the ARN – Allmänna Reklamationsnämnden (National Board of Consumer Disputes).
The Personal Data Act – GDPR
We are responsible for processing the personal data you provide when booking a pitch (such as name, address, phone number). We will process the personal data for the purpose of administering the booking and payment and otherwise to fulfil our obligations and rights under the contracts entered with you. The data may be disclosed to debt collection agencies, authorities/courts for collection, determination and performance of your contractual obligations. You have the right, once a year and free of charge, upon written request, to be informed of the data recorded, how they are used, where the data have been obtained from and to be informed of any recipients to whom the data have been disclosed. You have the right to request at any time the rectification of any inaccurate or altered data. If you give your active consent, we may use the personal data for marketing our activities.
Right of withdrawal
The right of withdrawal according to the Act (2005:59) on Distance and Doorstep Selling exempts agreements on accommodation, lodging and leisure activities and you can thereby not reverse an agreement on renting a pitch for a tent, caravan or motorhome.